BOX OFFICE:
If your tickets are reserved at the Box Office/Will Call, you will need to show ID to verify your identity. You can pick up your tickets after going through the security check.

TUCSON CONVENTION CENTER BAG POLICY:
Tucson Arena, Tucson Music Hall and Leo Rich Theater has enhanced venue environmental, health and safety protocols to include the type of bag guests are allowed to bring into these facilities. In additional to health and safety issues, our new protocol will help expediate entry to games and events. Clear Bags no larger than 14″ x 16″ or a clutch no larger than 8″ x 5″. Large bags, briefcases, backpacks, luggage and convertible backpack purses are strictly prohibited. Guests entering any facility in the Tucson Convention Center are subject to search at the discretion of management. Tucson Convention Center does not provide storage for any confiscated baggageor safeguard any personal belongings and also prohibits Ballet Tucson Staff from doing so.

SECURITY CHECK:
Security checks are required before entry. The Tucson Convention Center recommends that patrons should plan to arrive earlier than normal to allow for this enhanced security process.  Tucson Convention Center reserves the right to refuse items which may cause a danger or disruption to an event or other guest.  Any guest who declines to be searched or is in possession of a prohibited item may be denied entry or ejected from the facility.

FIREARMS:
The only person(s) allowed to bring firearms into the Tucson Convention Center are credentialed local, state, and federal law enforcement officers with proper identification.

PARKING:
Parking is available in Parking Lot A Garage which is located off Church Ave. Parking in Lot B is accessible via Granada, and Lot C which is accessible off or Granada. Please do not park in surrounding neighborhoods.

FOOD & BEVERAGE:
Guests of the Tucson Convention Center are not permitted to bring food or beverages into the premises. To purchase alcoholic beverages, a patron must present a valid US driver’s license, Passport, US liquor ID, or Military ID, which indicates the patron to be at least 21 years of age. (Duplicate licenses, expired licenses, damaged licenses and/or identifications will not be accepted). The TCC will not serve any guest whom they believe to be intoxicated.

RE-ENTRY:
Guests will not be allowed to exit and re-enter the Tucson Convention Center during an event.

PHOTOGRAPHY/VIDEOGRAPHY
All photography and videography with any type of recording equipment including smartphones is strictly prohibited in the theater during performances. Any individual violating this policy may be asked to leave the theater.

PROHIBITED ITEMS:

• Alcoholic beverages
• Aerosol cans or noise-making devices
• Bags larger than 8” x 5”
• Bottles/Cans of any kind
• Professional Cameras
• Video cameras or recording devices
• Chairs
• Coolers (Hard Sided)/Thermos
• Backpacks
• Drugs
• Fireworks
• Outside Food and Drink (medical exceptions)
• Inflatable items
• Laser pointing devices
• Poles/Selfie Sticks
• Tripods
• Weapons
• Animals (unless a service animal)

GIFTS: Wrapped gifts are not allowed inside the facilities.  There have been some exceptions, please contact the Tucson Convention Center for more information at 520.791.4101.

ACCESSIBLE FACILITIES: Tucson Convention Center and all of thier venues offer convenient facilities and features for persons with disabilities. Please call 520.791.4101 during business hours or see a Guest Service representative for assistance during events. For guests with disabilities, the TCC recommends accessible parking in Lot A off Church Ave. between Congress and Cushing if you are attending an event in the Tucson Arena, Leo Rich Theater or Meeting Rooms. They recommend accessible parking in Lot C off Granada between Cushing and Congress if you are attending an event in the Tucson Music Hall.

SMOKING: The Tucson Convention Center is a smoke-free facility.  Smoking is prohibited and violations will result in ejection from the Tucson Convention Center without a refund.  Smoking is allowed outside of the Tucson Convention Center in designated areas.  Guests attending a Tucson Arena event will have availability to smoke in a designated area outside of Section 2018 doors.  All guests must have their tickets in order to exit and reenter the building.

STROLLERS: Strollers are not allowed in the Linda Ronstadt Music Hall or Leo Rich Theater.  Strollers must be checked in at either Guest Services or in the theater lobbies. Guest Services is located on the concourse level behind the Ticket Office off Church Ave. For more information about Tucson Convention Center policies, visit: https://musichall.tucsonconventioncenter.com/venue-info/faq/